But overall, most users seem to enjoy using Mercari and would recommend it to others. Others mention being charged unexpected processing fees. Will not be using anymore… too many issues and stress just to get the items you order. Some negative seller reviews mention there is no opportunity to respond to a buyer claim that the item received wasn't as described. Check out our Mercari reviews to see if its legit and learn how to avoid scams. The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. It's not hard go to the post office or UPS, write my address on the envelope and they will print label…. As you know when you sell on Mercari you dont get paid until the buyer. When I messaged her she says sorry for the mistake and has the item but never offered to send, then when I ask her if she plans to send that item she says she needs my address and typically can't create a shipping label without my purchasing something else, are you kidding me? It's your problem seller not mine, figure it out…. At this time, Mercari has a Trustpilot score of just 2.5 out of 5 stars with over 18,000 reviews. One order from June of 22 the seller sent wrong Item, I know what I bought and what description section says, I tried to message seller and no response… then in November of 22 I offered an amount for a set of hair products the seller accepted offer and then never sent order, now am dealing with another order that the seller only sent one correct item, description section says one thing and never sent part of the order.
If you are a seller, Mercari will on 99 of the occasions allow a buyer to return. Of all the orders I have ordered I typically have not had too many issues but over the course of 8 months 3 of the orders I have purchased have been frustrating. There is no possible way to speak to an actual human being who will help.
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